Shipping policy
Shipping Policy
Last updated: November 2, 2026
1. Processing Time
Orders are processed Monday to Friday, excluding U.S. federal holidays.
| Stage | Time |
|---|---|
| Order placed | Confirmation email within minutes |
| Handling / packing | 1–2 business days |
| Handed to carrier | Tracking number emailed at dispatch |
| Total before transit | 1–3 business days |
Orders placed after 2:00 PM ET begin processing the next business day. During launches, restocks, and peak periods (Black Friday, Cyber Monday, December), handling may take up to 4 business days — we will post a banner on the Site if so.
2. Shipping Options and Delivery Estimates
| Method | Estimated transit | Cost |
|---|---|---|
| Standard (U.S.) | 5–10 business days after dispatch | Free on orders over $39 |
| Standard (U.S.) — under threshold | 5–10 business days after dispatch | $5.95 |
| Expedited (U.S.) | 2–4 business days after dispatch | $14.95 |
| International | 10–20 business days after dispatch | Calculated at checkout |
Transit times are estimates provided by carriers, not guarantees. Carrier delays, weather, customs holds, and peak-season volume can extend delivery. We are not able to refund shipping charges for carrier delays that are outside our control, but we will always help you trace a shipment.
Delivery to Alaska, Hawaii, Puerto Rico, and U.S. territories may require additional transit time and, for oversized items, a surcharge shown at checkout.
3. Order Tracking
A tracking number is emailed when your order ships. Tracking can take 24–48 hours to become active after the label is created — this is normal and does not mean the parcel is lost.
If tracking shows no movement for more than 7 business days, email support@fbee.shop with your order number and we will open a carrier trace.
4. International Shipping, Duties, and Taxes
4.1 We ship to selected international destinations. Import duties, taxes, and customs fees are the recipient's responsibility and are not included in the product price or shipping charge. These are charged by your country's customs authority, not by us.
4.2 Refused international packages that are returned to us due to unpaid duties are refunded minus original shipping and any return freight we incur.
4.3 Customs processing can add 5–15 business days and is outside our control. We cannot mark an order as a "gift" or understate its value on customs forms.
4.4 Restricted destinations. We do not ship to addresses in countries subject to U.S. trade sanctions or where shipping would violate applicable export controls.
5. Incorrect Addresses
Please review your address carefully at checkout. We ship to the address provided.
- If you notice an error before dispatch, email us immediately — we can usually correct it.
- If the order has already shipped, we cannot redirect it. You may contact the carrier directly with the tracking number.
- If a package is returned to us as undeliverable (wrong address, insufficient address, unclaimed), we will contact you. Reshipment requires payment of a second shipping charge; alternatively we refund the order minus original shipping.
6. Lost, Stolen, or Damaged Packages
6.1 Marked delivered but not received. Check with neighbors and your building's mail area, and confirm the address on the tracking page. If still missing, contact us within 7 days of the "delivered" scan. We will open a carrier investigation, which typically takes 5–10 business days. Depending on the outcome we will reship or refund.
6.2 Damaged in transit. Photograph the outer box and contents before discarding packaging, and contact us within 7 days of delivery. We will arrange a replacement or refund.
6.3 Stolen after delivery. Once a carrier confirms delivery to the address you provided, responsibility passes to you. We still help where we can — filing a claim or offering a discounted replacement — but we cannot guarantee a refund for parcels confirmed delivered.
6.4 We recommend Route or carrier insurance at checkout for high-value orders where offered.
7. Split Shipments
If your order contains items with different availability, we may ship in multiple parcels at no extra shipping cost to you. Each parcel receives its own tracking number, and you are charged shipping only once.
8. Address for Returns
Returns must be sent to the address provided in your return authorization email. Do not ship returns to our registered business address — it is not a warehouse and parcels sent there cannot be processed.
See our Refund & Return Policy for how to start a return.
9. Contact
Shenzhen Yaoxin Technology Co., Ltd. Room 503, Building 1, No. 25 Xinxia Avenue, Lichang Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong 518000, China Email: support@fbee.shop Hours: Monday–Friday, 9:00–18:00 ET. We reply within 2 business days.