Contact information

Contact Us

We are a small team and we read every message. For the fastest answer, use the email address that matches your question.

Customer Support

support@fbee.shop

Order status, shipping, returns, exchanges, product questions, and anything else.

  • Response time: within 2 business days (Monday–Friday, 9:00–18:00 ET)
  • Please include your order number (it starts with # and appears in your confirmation email) so we can help immediately.

Returns and Refunds

support@fbee.shop — subject line: Return — Order #XXXXX

Include your order number, the item, and the reason. Photos help us resolve damage claims faster. See our Refund & Return Policy.

Wholesale, Retail Partnerships, and Press

hello@fbee.shop

Include your company, website, expected volume, and the markets you serve. We review partnership enquiries weekly.

Privacy and Data Requests

privacy@fbee.shop

Access, correction, deletion, or opt-out requests under CCPA/CPRA, GDPR, or other privacy laws. We acknowledge within 10 business days and respond within 45 days. See our Privacy Policy.

To opt out of the sale or sharing of personal information, use our Do Not Sell or Share My Personal Information page.

Legal

legal@fbee.shop

Terms, intellectual property, and arbitration opt-out notices.

Accessibility

If any part of this site is difficult to use with assistive technology, email accessibility@fbee.shop. We treat accessibility reports as priority issues. See our Accessibility Statement.

Business Details

Shenzhen Yaoxin Technology Co., Ltd. Room 503, Building 1, No. 25 Xinxia Avenue, Lichang Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong 518000, China

Business registration: Registered in Shenzhen, Guangdong, China Customer service hours: Monday–Friday, 9:00–18:00 ET, excluding U.S. federal holidays

Before You Email

Many questions are answered instantly in our policies: