Refund policy

Refund & Return Policy

Last updated: November 2, 2026

We want you to be satisfied with your purchase. If something is not right, contact us — most issues are resolved faster by email than by opening a dispute with your bank.

1. At a Glance

Return window 30 days from the delivery date
Condition Unused, in original packaging, with all included parts
Return shipping Free if the item is defective or we shipped the wrong item; paid by you for change-of-mind returns
Refund method Original payment method
Refund timing Within 5 business days of our approval; 5–10 business days for your bank to post it
Restocking fee None
Exchanges Available for size/color or defects, subject to stock

2. Eligibility for Return

To be eligible, an item must be:

  • Returned within 30 days of delivery (based on carrier tracking confirmation);
  • Unused and in the condition you received it — no signs of wear, washing, modification, or damage from use;
  • In its original packaging, including manuals, accessories, and protective inserts;
  • Accompanied by proof of purchase (order number or confirmation email).

Approval required. Please email support@fbee.shop with your order number and photos before shipping anything back. Returns sent without approval may be refused or subject to additional handling costs.

3. Non-Returnable Items

The following cannot be returned unless defective on arrival:

  • Items marked final sale at the time of purchase;
  • Personalized or custom-made items;
  • Intimate or hygiene-sensitive goods that have been opened or used, where permitted by law (e.g., personal-care items);
  • Gift cards;
  • Items damaged by misuse, accident, improper storage, or unauthorized repair;
  • Items returned more than 30 days after delivery.

Where state or federal law grants you a non-waivable right of return, that right is unaffected.

4. Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery if your order arrived damaged, defective, or is not what you ordered. Please include:

  1. Your order number;
  2. Photos of the item, the packaging, and the shipping label;
  3. A short description of the problem.

We will, at your choice, replace the item, send missing parts, or issue a full refund including original shipping. We cover return shipping in these cases and will provide a prepaid label where feasible. You do not need to return a defective item if we determine that return shipping would be impractical — we may ask for photos or a short video instead.

5. How to Start a Return

  1. Email support@fbee.shop with subject "Return — Order #XXXXX", including your order number, item, and reason.
  2. We reply within 2 business days with approval and instructions.
  3. Pack the item securely in its original packaging.
  4. Ship to the return address we provide. Use a tracked service and keep the receipt — we cannot refund items lost in transit without proof of shipment.
  5. Send us the tracking number so we can monitor the return.

6. Refunds

6.1 Once we receive and inspect the return, we notify you of approval or rejection. Refunds are issued within 5 business days of approval to the original payment method.

6.2 Bank posting time is outside our control: typically 5–10 business days for card refunds. If 10 business days have passed since our confirmation and you see nothing, contact your card issuer and then us.

6.3 Shipping costs. Original shipping charges are refunded only where the return is due to our error (defect, wrong item, damage in transit). For change-of-mind returns, original shipping is not refunded and return shipping is at your cost.

6.4 Partial refunds. We may issue a partial refund where an item is returned used, incomplete, damaged, or missing parts — we will tell you the reason and amount before processing.

6.5 Refunds are always issued to the original payment method. We cannot redirect a refund to a different card or account.

7. Exchanges

We offer exchanges for a different size, color, or variant where stock allows. Email us before returning the item. If the replacement costs more, we will send a payment link for the difference; if it costs less, we refund the difference. If the item is out of stock, we will offer a refund or store credit at your choice.

8. Late or Missing Refunds

If we have confirmed your refund and you do not see it:

  1. Check your bank account again — posting delays are common.
  2. Contact your credit card company; processing times vary.
  3. Contact your bank — refunds can take time to post officially.

If you have completed these steps and still have no refund, email support@fbee.shop with your order number and the date we confirmed the refund.

9. Order Cancellation

  • Before shipment: email us immediately. If the order has not shipped, we cancel and refund in full.
  • After shipment: the return process above applies. You may refuse delivery, but return shipping costs apply for change-of-mind refusals.

We may cancel an order ourselves where stock is unavailable, pricing was clearly erroneous, or we suspect fraud. In those cases you receive a full refund.

10. Chargebacks

If you have a problem with an order, please contact us first. Filing a chargeback with your bank usually takes longer than letting us resolve it, and it delays any refund while the dispute is investigated.

If a chargeback is filed, we will respond with delivery confirmation, tracking records, and correspondence. Fraudulent or abusive chargebacks may result in the order being refused in future.

11. Statutory Rights

Nothing in this policy limits rights you have under mandatory consumer protection law, including any statutory right to cancel, right to a remedy for faulty goods, or warranty rights. If you are in the EEA or UK, you may have a 14-day right of withdrawal for distance sales, subject to statutory exceptions.

12. Contact

Shenzhen Yaoxin Technology Co., Ltd. Room 503, Building 1, No. 25 Xinxia Avenue, Lichang Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong 518000, China Email: support@fbee.shop — we reply within 2 business days, Monday to Friday.